Question 1

Can I use my Global Gift Card directly in stores?

Accepted Answer

No. The Global Gift Card can only be redeemed online at gogift.com/redeem.

Question 2

How do I redeem my Global Gift Card?

Accepted Answer

Go to gogift.com/redeem and follow the steps. Have a look at our redemption guide if you need assistance.

Question 3

Can I redeem my gift card over several times?

Accepted Answer

Yes. Register your Global Gift Card again on our website, and if any balance is left you will be able to use it.

Question 4

I have received two or more Global Gift Cards, can I redeem them together?

Accepted Answer

Yes. Once you have registered one Global Gift Card you can register the second one as well through your Redemption Overview in the bottom of the screen by clicking Add more Global Gift Cards.

Question 5

How long is the validity of my Global Gift Card?

Accepted Answer

In most instances 3 years from the dispatch date. However exceptions may apply in some countries. We refer to our Terms and Conditions pt. 10.2. The actual expiration date of your Global Gift Card is displayed on it.

Question 6

I just registered my Global Gift Card. Why is my balance lower than expected?

Accepted Answer

Check if you have any items (gift cards or products) in your basket in the top right corner of the website. Any items added to your basket before registering your Global Gift Card will be brought along into the redemption flow, and will thus be automatically deducted from your balance. If this is not the case, then please contact us through the form further down.

Question 7

Why must I choose the amount I want to redeem to when my Global Gift Card already has a specified amount?

Accepted Answer

Your Global Gift Card can be redeemed more than once, so you don't have to spend the entire amount in one order. Your Global Gift Card can also be redeemed for more than one gift card, experience or product at a time - and you can even combine them in the same order. Therefore, you must choose a value amount for the gift card you redeem for, because you decide how much of your Global Gift Card you want to use on each item.

Customer Support

Did you receive a Global Gift Card? Click here to use it

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Phone opening hours:

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We're here to assist you with anything from questions regarding your order to gift card redemption support.

Fill out the form below and we will be in touch, usually within 1-2 working days.